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YOU KNOW YOU'RE SAVING $ WITH OUR LOW PRICES! Whatever your reason for buying merchandise from us, you can be sure you're getting the best value for your money. We base our "retail" prices on standard retail prices and nationally shopped price comparisons. Our wholesale prices are set to save you the most money we can! As you look through our catalog, you'll see the savings! WE SAVE YOU MONEY 24 HOURS A DAY! For your convenience we take orders 24 hours a day, every day. Just call us toll free at 800-642-4545. For quick and easy ordering have your item numbers, descriptions, quantity and credit card ready. Your credit card will not be charged for items until they are shipped. CUSTOMER SERVICE If you have any problem with your order or questions about products, please call us toll-free at 800-425-5565, where our customer service representatives are ready to help you. You are important to us and we'll do our best to take care of any problems with your orders. Please have your purchase order or invoice available when calling so we can help you quickly. Call from 9am-6pm CST, Mon-Sat. RETURNS If you decide to return any UNUSED item for any reason, please return it within 30 days from purchase for a full credit, refund or exchange. Personalized and custom-ordered items can not be returned. Shipping charges will be refunded for defective merchandise or merchandise sent in our error. For questions on returns, call customer service at 800-425-5565. If your order is damaged in shipping, please hold the merchandise, the package it came in, and notify us immediately at 800-425-5565.